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PROMULTIS & INAMO COVENT GARDEN
Customer Requirements
Inamo, a modern pan-Asian restaurant in London, following a successful installation at their Covent Garden restaurant, sought an advanced solution to enhance the customer experience and improve operational efficiency.
- To complement their unique dining concept, they required interactive tables equipped with custom-built PCs to ensure seamless Software performance.
- Previously reliant on dimmed lighting due to the use of projectors, visibility was a key consideration, and the transition to touch-sensitive surfaces allowed the environment to become brighter and more inviting.
- The New Tables were to be integrated with NUITEQ Software, perfectly complementing Inamo's self-service Ordamo system. This enabled patrons to engage in games, customize their dining experience, and place orders directly from their tables.
- The goal was to reduce staff intervention, increase engagement, and create a more personalized, efficient dining experience that aligned with their tech-forward brand.
Promultis Solution
To meet Inamo Covent Garden's requirements for a sophisticated and interactive dining experience, Promultis successfully provided and installed 20 UNO 2 Tables, ensuring a perfect balance of elegance and functionality.
- These Tables, designed with a slender central column, offered ample legroom for seated customers, while the transition to touch-sensitive surfaces enhanced the restaurant's ambiance by improving visibility and creating a brighter, more inviting environment.
- Each Table was equipped with custom-built PCs, guaranteeing the seamless operation of all software. The Tables were integrated with NUITEQ Software, allowing Inamo's self-service Ordamo system to work flawlessly, enabling patrons to engage in games and place orders directly from their tables.
- Additionally, Promultis provided a 3-year on-site warranty for all the technology, ensuring reliable performance and quick resolution of any potential issues. This comprehensive solution not only aligned with Inamo’s modern, tech-forward brand but also enhanced both customer satisfaction and operational efficiency.
